Refund Policy
Review the refund conditions for downloadable products, individual model purchases and Pro plan access.
Refund Policy for Digital Products
Once a downloadable file or subscription access has been successfully delivered, activated or used, a refund is generally not available.
Users should carefully review the model description, preview images, file formats, license, price and access type before completing payment.
Refunds Are Generally Not Available When
- The digital file has been downloaded.
- Pro plan access has been activated or used.
- The purchased model is available in the user account.
- The user changes their mind after delivery.
- The user selected an incompatible printer, material or slicer setting.
- A print fails because of calibration, supports, orientation or printer-related conditions.
Cases That May Be Reviewed
A case may be reviewed where:
- Payment was duplicated.
- Payment succeeded but access was not delivered because of a website-side technical problem.
- The supplied downloadable file is missing or cannot be provided.
- An incorrect product was delivered due to an internal system error.
Review does not automatically guarantee a refund. We may first attempt to restore access, replace the file or correct the technical issue.
Requesting Support
Contact us promptly through the Contact page and include your registered email, order information, model ID and a clear explanation of the problem.